Failed generation
A confirmed failed request releases its reserved credits to your account. This is a credit return, not a refund to your payment method. Pending requests remain reserved while their status is checked. Please contact support before submitting the same request again.
Unused credit packs
You may request a full cash refund within seven days of purchase if the entire pack is unused and none of its credits are reserved by an active request. Our voluntary policy does not provide proportional refunds for partially used packs. Mandatory consumer rights and payment-provider requirements take priority.
Results and payment concerns
A completed result is not automatically refundable because it differs from your expectations. If it cannot be played or delivered, or has a serious technical defect, contact us for review. Report duplicate or unauthorized charges promptly.
Email support@bicepheart.online with your account email, purchase ID, relevant video ID and a short explanation. Do not send passwords or full card details. An application is not an approved refund. Approved refunds go to the original payment method; the payment provider determines arrival time, and the corresponding credits are withdrawn when the refund is confirmed.
Questions? Contact support or email support@bicepheart.online.